Terms of Service

1. Eligibility

• You must be at least 16 years of age to create an account. Use by minors under 16 is permitted only via a parent or guardian's account and never with restricted-domain features (Tier-3) enabled.
• Tier-3 domains (healthcare, defense, financial advice, legal advice, critical infrastructure, insurance, government, aviation, biotech, education for minors, nuclear energy, elections and voting, law enforcement, chemical manufacturing, telecommunications, and AI and deepfakes) require explicit acknowledgement and may carry jurisdictional gates. Some are unavailable in certain regions.

2. Your account

You are responsible for safeguarding your credentials and for all activity on your account. Notify us at the security address below if you suspect unauthorised use. We may require multi-factor authentication for any account at any time.

3. Service description

• Bee is provided as a hosted service via the Bee API and the Bee Workspace, an OpenAI-compatible Chat Completions endpoint, related developer tooling (CLIs and SDKs), and downloadable model artefacts (e.g. LoRA adapters).
• Service availability targets are published per plan on the pricing page and govern only the production cloud surface.

4. Acceptable Use

You agree to follow our Acceptable Use Policy, Developer & API Terms where applicable, and Content Moderation, Notices & Appeals policy. Violations may result in suspension or termination. Some content categories are absolutely prohibited regardless of plan.

5. Customer data and content

• You retain all rights to inputs (prompts, documents, attachments) you submit to Bee and to outputs generated for you by Bee. You grant us a limited licence to process inputs and outputs solely to provide the service, secure it, comply with law, and improve operational reliability.
• Customer Data is not used to pre-train a foundation/base model. Improve Bee is enabled by default across account and service surfaces, and submitted content may be used to improve Bee adapters, routing, evaluations, and safety models until the account holder or customer opts out. The Model Improvement & Data Use policy controls that processing.
• Custom-adapter training (Hive plan and above) is separately instructed and scoped to your tenant; community-published adapters require a deliberate publication action and are subject to the Content Moderation policy.

6. Privacy and data protection

Our processing of personal data is described in the Privacy Policy and (for B2B Customer Data) the Data Processing Addendum. Both are incorporated by reference and form part of the agreement between us.

7. Fees and billing

• Paid plans are billed in advance via our payment processor (Stripe). Annual plans are billed once per year at the published monthly price multiplied by twelve. Pay-as-you-go usage is billed in arrears against the monthly statement.
• All fees are denominated in USD unless otherwise stated. Taxes are added where applicable. Plan changes prorate; downgrades take effect at the next renewal.
• Failed payments may result in service suspension. We will attempt to contact the billing address on file before suspension.

8. Refunds

Annual plans are refundable pro-rata within 30 days of the subscription start or renewal date for any reason. Monthly plans cancel at the end of the current period — no partial refunds. Enterprise contracts follow the executed Master Services Agreement.

9. Intellectual property

• Bee, the Bee marks, and the underlying engine are the property of HEOSSI. Open-source components retain their respective licences and notices.
• We grant you a non-exclusive, non-transferable licence to use Bee per these Terms during your subscription. You must not reverse engineer the Bee engine, attempt to extract base model weights from the hosted service, or remove our marks from outputs.

10. Confidentiality

Each party will protect the other's confidential information using at least the same care it uses for its own (and never less than reasonable care). This obligation survives termination.

11. Warranties

We warrant that Bee will materially conform to the documentation. We disclaim all other warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

• To the fullest extent permitted by law, neither party will be liable for indirect, consequential, exemplary, special, or punitive damages, or for lost profits or revenue.
• Our aggregate liability under these Terms is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim. Where you have paid no fees in that period, the cap is one hundred US dollars (USD 100).

13. Indemnification

Each party will defend the other against third-party claims arising from its breach of these Terms, subject to prompt notice and reasonable cooperation. Customer indemnifies us specifically for claims arising from misuse of Bee, restricted-domain non-compliance, or third-party content uploaded to the service. This indemnity does not apply to the extent a claim was caused by our breach, negligence, wilful misconduct, or violation of law, and does not remove rights that applicable law says cannot be waived.

14. Termination

• You may terminate at any time from the workspace billing page. We may terminate or suspend access for material breach (with cure period where reasonable) or for violations of the Acceptable Use Policy.
• Bee may delete or irreversibly anonymize a free individual account after at least 12 months without meaningful authenticated activity and after providing advance notice and a reasonable opportunity to preserve the account. Active paid, enterprise, and organization accounts are exempt while the applicable subscription or contract remains active. No automated inactivity deletion is currently in operation.
• On termination we will return or delete Customer Data per the DPA. Some logs may be retained for legal-compliance purposes for the period set in the Privacy Policy.

15. Governing law and venue

• These Terms are governed by the laws of Singapore, without regard to conflicts-of-law principles.
• Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, that cannot be resolved through good-faith negotiation will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) under the SIAC Rules in force when arbitration begins. Those Rules are incorporated by reference. Seat: Singapore. Tribunal: one arbitrator. Language: English.
• The tribunal may allocate reasonable arbitration costs and legal fees as permitted by the SIAC Rules and applicable law. No customer is required to pay our costs merely because a dispute exists; costs are determined by agreement, the tribunal, or a competent court.
• If you are a consumer, this clause does not deprive you of non-waivable protections or access to a court or regulator that applicable law requires to remain available. The Regional Terms & Mandatory Rights supplement applies and controls to that limited extent.
• Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property, confidential information, or to prevent imminent harm.

16. Export controls and sanctions

You may not access, export, re-export, transfer, or use Bee in violation of applicable export-control, sanctions, or trade laws. You represent that you and your beneficial owners are not prohibited or restricted parties and are not located in a comprehensively sanctioned territory where providing Bee would be unlawful. We may screen, restrict, or suspend access where reasonably necessary to comply with law.

17. Changes to these Terms

We may update these Terms. Material changes will be announced via the changelog and an email to the account-owner address with at least 30 days' notice. Continued use after the effective date constitutes acceptance.

18. Miscellaneous

• Entire agreement: these Terms, the Regional Terms, Developer & API Terms where applicable, Acceptable Use Policy, Model Improvement & Data Use policy, Privacy Policy, DPA, and any executed Order Form constitute the entire agreement. The Content Moderation policy governs enforcement procedure but does not expand substantive use rights.
• Electronic contracting: clicking an acceptance control, creating an account after the Terms are presented, or executing an electronic Order Form constitutes an electronic signature and acceptance to the extent permitted by law. We record the applicable policy version and acceptance event where the product flow supports it.
• Severability: if a provision is held unenforceable, the rest stands.
• Assignment: you may not assign without our written consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delays caused by events beyond reasonable control.
• Notices: legal notices to us must be sent to the legal address below; we may notify you via the email on file or via the workspace.