Bee Account and Data Deletion

Delete your account in Bee

• Sign in to the Bee app or Bee Workspace using the account you want to delete.
• Open Account, choose Privacy, then select Delete account.
• Confirm the account email and the permanent-deletion warning. Bee will complete the deletion request and sign you out.

Request deletion without access to the account

If you cannot sign in, email bee-privacy@heossi.com from the address associated with the Bee account and state that you want the account deleted. We will verify control of the account before acting. Do not send passwords, recovery codes, identity documents, or payment-card details.

Data deleted with the account

• The Bee account profile, authentication sessions, credentials, API keys, notification registrations, preferences, and workspace membership records.
• Chats, prompts, generated responses, projects, scheduled tasks, uploaded documents, stored artifacts, and other customer content owned solely by the account, subject to shared-workspace ownership rules.
• Identifiable optional Improve Bee research copies linked to the account. Aggregate statistics that no longer identify a person are not account data and may remain.
• Active subscriptions are cancelled as part of deletion. Payment-card numbers are held by the payment processor and are never stored by Bee.

Limited records we may retain

• Security, fraud-prevention, billing, tax, audit, dispute, and legal-compliance records may be retained only where necessary or legally required, normally for up to 24 months unless a longer statutory period applies.
• Encrypted backups expire on a rolling 35-day schedule and are not used as an active account store.
• Content belonging to a shared organisation workspace may remain under that organisation's control after an individual member account is deleted. The deleted member can no longer access it.
• We may retain a minimal suppression record where necessary to honour a legal request, prevent abuse, or document that deletion occurred.

Delete individual data without deleting the account

You can delete individual chats, documents, projects, scheduled tasks, notification registrations, and other supported content from within Bee. You can also email the privacy address to request access, correction, export, restriction, consent withdrawal, or deletion of specific personal data. Requests are handled under the Privacy Policy and applicable law.

Timing and help

In-app deletion begins immediately. Where verification or manual processing is required, we aim to complete the request within 30 days. Questions or unresolved deletion requests can be sent to bee-privacy@heossi.com.